Returns

It is possible that things don't go as planned and that customer might want to return a product. Here is all our valued customers need to know about our return policy, whether it's due to damage, imperfections or simply a change of heart:

Returns for Defective or Damaged Goods:

Please notify us within 48 hours if you get damaged or defective items, or if something is missing from your order. Post-expiration claims might not be honored.

Avoid throwing away the items before contacting our customer service staff. We might request for the item to be returned or require batch numbers, pictures of any damage, or both.

Our Assessment:

For defective or damaged goods, the policy provides a 30-day window for returns and asks customers to return the items for inspection. This approach is customer-friendly, as it acknowledges the need for reasonable timeframes and expert assessment. The flexibility to choose between a refund, replacement, or alternative product, if the item is out of stock, ensures that customers have options that suit their preferences.

However, the policy also makes it clear that customers are responsible for return shipping costs if the goods are found not to be defective, encouraging accountability. This balance between offering solutions and emphasizing fair practices adds transparency and ensures the policy is beneficial to both the company and its customers.

Customer’s Responsibility:

When returning goods, make sure to include the original order number.

Send the goods back via recorded delivery and ensure they are fully insured for their full value.

While the goods are in your possession, please take reasonable care of them.

Returns for Unwanted Goods:

If you've changed your mind and no longer want the goods, you can return them at your expense within 14 days of the purchase date.

The original order number must be included.

We will refund the cost of the goods, excluding delivery charges.

Conditions for Returns:

Goods must be returned unused and sealed in their original packaging. Unfortunately, due to hygiene reasons, once electronic cigarettes have been used, they can't be returned unless defective.